Electronic Cigarettes:

What is an e-cigarette?
An e-cigarette is a nicotine delivery system which promotes an alternative way to administer nicotine via a battery, liquid container and coil.

The battery unit usually has an in-built lithium-ion battery, which is rechargeable and this powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding charge.

The liquid holder is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (coil). This is powered by the battery and heats the E-Liquid which once inhaled produces vapour.

For more information regarding each of these components please refer to the specific section in these FAQs.

Ordering:

What are the delivery options?
We offer 24 Hour Tracked UK delivery via Royal Mail at £4.50, with free delivery when you spend over £25. If you have any questions regarding postage, please feel free to contact us on retail@juicesauz.co.uk or 01522 581554.

The item I am looking for is out of stock, when will you have it in?
We receive new stock on a daily basis; however, some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer. If you'd like to find out estimated restock dates for certain products, please feel free to give us a call on 01522 581554.

What is the status of my order?
When ordering via our website, your order will be processed by our team. You will be notified of your payment being captured, and will then be sent an email containing tracking information for your order. All orders placed before 3pm will be sent out the same day (excluding Saturday-Sunday). All orders placed after 3pm on Fridays will be processed the following Monday. If you have any questions regarding your order, please contact us on retail@juicesauz.co.uk or 01522 581554.

You will also receive text message and email updates from Royal Mail regarding delivery times.

How do I cancel my order?

If you wish to cancel your order please give us a call on 01522 581554. Please note: If cancelling your order by email, you must let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier – you can return the unused goods to us and you will be given a full refund (excluding postage costs).

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 3pm (GMT). We ship orders Monday-Friday. All orders made after 3pm on a Friday are shipped out the following Monday.

Discounts/special offers?

We offer a 10% discount for all customers visiting our site - just use 'JS10' on checkout.

Which payment methods do you accept?

We currently accept payment via PayPal. If you do not have a PayPal account, you can check out as a guest to use either a debit or credit card. Please note: we cannot accept American Express.

What name will appear on my bank statement?

Juice Sauz Ltd will be the name shown on your bank statement.

When will I receive my order?

All orders are sent out on 24 Hour Tracked Delivery via Royal Mail. We strive to get orders to customers as soon as possible, however, we can sometimes experience delays. If you have not received your order or cannot use the tracking information provided, please contact us at retail@juicesauz.co.uk or 01522 581554. Please note: all orders placed after 3pm on Fridays will not be processed until the following Monday.

Which countries do you deliver to?

We currently only deliver across the UK, however, we are looking into a courier service to send orders all across the EU. Please keep an eye on our website for updates. If you'd like an order sent to the EU, please get in touch with us for a personalised courier quote.

E-Liquids:

All E-Liquid consists of Vegetable Glycerin, Propylene Glycol, flavourings, nicotine and in some cases a colouring.

Some Juices are 100% VG which means they contain no Propylene Glycol.

Max VG does not necessarily mean there is no Propylene Glycol (PG) in the Juice. This means that the juice has a very high VG content.

Propylene Glycol (PG):
- Propylene Glycol is a high-quality pharmaceutical grade, in combination with the nicotine and flavours this gives you more of a throat hit.

Vegetable Glycerine (VG):
- Glycerine helps to produce more vapour and holds more flavour. VG is thicker in

Is nicotine harmful?

There is much debate about nicotine, but on its own nicotine has never been shown to be harmful. Much of the negativity surrounding nicotine stems from its combination with tobacco cigarettes.

Product Aftercare:

I am not happy with my products, what do I do?

Juice Sauz wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our team to discuss what the issues are at retail@juicesauz.co.uk.